Frequently Asked Questions:
General Contact Info:
44 Westfield Road, West Hartford CT 06119 (860) 904 7679
How do I cancel or modify my order?
Orders are being shipped throughout the business day. Orders can be canceled or changed as long as they have not been processed and shipped. If an order has been shipped it cannot be canceled or modified. If orders need to be modified or cancelled please email and call Ryan at Keeperstop. email@example.com.
Does Keeperstop.com charge sales tax?
Keeperstop.com charges sales tax only for purchases made in Connecticut.
Does Keeperstop.com price match?
Keeperstop.com is priced very competitive with other online soccer retailers. Prices online can change rapidly and as a result we cannot price match. In order for Keeperstop.com to continue providing excellent customer service and in-depth product information we must adhere to prices set by the manufacturers.
My credit card is not from the US and I don’t live in the USA; can I still order?
Keeperstop.com is set up to process international orders online through the keeperstop.com PayPal shopping cart. US banks and merchant accounts have trouble verifying the authenticity of orders. As a result all international orders need to be confirmed for our security and yours. For your online safety and ours, we require all international customers verify their purchase with a photo ID. This ID must show the name and address associated with your order. You are responsible for taxes and duties to your country. To skip the ID verification and have your order shipped immediately, your must be a verfied PayPal.com customer and pay through PayPal Express Checkout. Here is a link of how to verify your PayPal account CLICK HERE
What method does Keeperstop.com ship?
To provide the fastest and most competitive shipping pricing Keeperstop ships everything United States Postal Service Priority Mail. USPS Priority Mail is cheaper than UPS and Fedex as well as helps the taxpayer. Keeperstop uses the shipping address you have confirmed through your account sign up process. If you need your item shipping to a different address, please call us and specify the new address. We may call or email to verify an address or to help with goalkeeper glove sizing or equipment questions. We will never ask you to verify your credit card number details.
How long to ship my package?
Packages ship within 24 hours, typically. Based on USPS pick up and handling time, orders placed before 12pm Eastern Standard Time can be shipped same day. Always best to call to make sure the item can be shipped same day if you have a goalkeeper emergency. Orders placed on Friday night or over the weekend ship the next business day which is Monday.
Does Keeperstop.com offer exchanges?
We do not offer direct exchange. If you need to exchange an item, please place a new order for the items that you need through the website. As a courtesy, we will refund base shipping (Priority Mail) on your second order, as long as you notify us via email or phone that you are placing the second order.
You then need to return your unused/unworn item back for a refund. The refund can only be issued to the card you used for purchase. The customer is responsible for return shipping. We will notify you via email once your refund has been issued.
How long will it take to receive my package?
Keeperstop.com is located in Connecticut. Most packages are shipped from Keeperstop.com. From time to time some are drop shipped from other areas of the USA as well as internationally.
Drop Ship packages will take an extra 1 - 2 days to process since these are being shipped from the manufacturer. Keeperstop.com will send a tracking number to the email address in the order. Depending on the manufacturer drop ship packages can be shipped by USPS, UPS or FedEx. UPS does not count weekends or holidays as shipping days.
Does Keeperstop.com ship internationally?
We ship all over the world but international shipping does cost more and takes more time. There is usually a 24-48 hour turnaround for international orders at Keeperstop. We ship Internationally by a United States Postal Service shipping partner, which is much cheaper and easier than shipping direct with USPS or UPS. Packages can arrive within 10 - 30 business days, maybe more or less, depending on the time of year and international customs departments. Much of the time delays in delivery are due to local costums issues or delivery methods not that of keeperstop.com or our logistics partners. We want the goalkeeper gloves and equipment in your hands as quickly as possible. At times we are at the mercy of the local postal system. If your order is of an urgent nature, international packages can be sent by USPS International Priority Mail or USPS Express service directly if the additional shipping costs are covered and arrangements made. Shipping direct with USPS priority mail is much more expensive than shipping through our logistics partner. Contact us if alternative arrangements are needed. Due to the increase of fraud with international credit cards, all first time international customers are required to verify their purchase with a photo ID that clearly shows the name and address associated with the order. Alternatively, you can use PayPal Express Checkout (as a verified PayPal address) and we can ship without ID verification. This is for your safety as well as ours. We will never ask you for your credit card number.
Does Keeperstop.com Ship to Military Bases Outside the US?
We ship all over the world to military bases. Keeperstop.com is set up to process APO and international orders online through the keeperstop.com PayPal shopping cart. Please select the appropriate destination and shipping method for international and APO destinations. We ship Internationally by United States Postal Services. According to USPS Insurance is only applied to packages sent by USPS Priority Mail or higher. Packages can arrive within 7-14 business days maybe more or less depending on the time of year. Shipping will cost the same as it does in the USA. We will need your full name; name of the items needed and sizes; and the full shipping address. Email us and we will assist you. Thank you for your service.
How do I get a tracking number for my order?
Tracking numbers are issued automatically from our 3rd party shipping service Endicia once your package is picked up. A tracking number is emailed to the email address on the order. If you did not receive it check your spam or bulk mail folder. You can always email firstname.lastname@example.org and we will track the shipment for you.
I think my package is lost or stolen?
If you have not received your shipment within a reasonable time frame contact us. We will track the package. If the package has been lost we will need to put a claim in with USPS. We will do our best to locate or ship out a new order if the package has been classified as lost. Packages can be lost and found or re-routed. This internal USPS correction can take a week. Tracking details would specify any delays. Please ask your neighbors and your family if they received the package but did not inform you. USPS packages are insured. Fraudulently claiming mail packages as lost or stolen is a federal crime.
Shipping and delivery during weather advisories?
In the event of adverse weather conditions, Keeperstop.com will make every effort to remain in operation since our customers are all over the country. Adverse weather can create hazardous conditions for delivery drivers and planes. UPS, FedEx, and USPS reserve the right to delay delivery based on hazardous weather conditions.
Keeperstop follows the same Holiday schedule as USPS. The following dates are non-working/non-shipping days:
New Year's Day - January 1, 2018*
Martin Luther King Day - January 15, 2018*
Washington's Birthday - February 19, 2018*
Memorial Day - May 28, 2018*
Independence Day - July 4, 2018*
Labor Day - September 3, 2018*
Columbus Day - October 8, 2018*
Veterans Day - November 12, 2018*
Thanksgiving Day - November 22, 2018*
Christmas Eve - December 24th, 2018*
Christmas - December 25, 2018*
New Year's Eve - December 31, 2018**
New Year's Day - January 1, 2019*
Questions about sizing goalkeeper gloves or need a suggestion?
Email or call keeperstop.com – email@example.com or 860 904 7679
Age, height and weight of the goalkeeper?
What is the length from tip of the middle finger to the end of the palm? I need exact a measurement from tip of middle finger to the end of the palm. Include the entire palm but stop the measurement once you reach the wrist.
Manufacturer and name of current glove?
Current size? Youth or Adult size?
Does your keeper use goalkeeper gloves with finger support currently?
Will the goalkeeper gloves be used for practice, games, or both?
Are you more concerned with grip or durability?
What is your budget?
Questions about goalkeeper jerseys, goalkeeper pants, or other soccer goalie equipment?
Email or call keeperstop.com – firstname.lastname@example.org or 860 904 7679
Male or female, age, height and weight of the goalkeeper?
Current size? Youth or Adult size?
What size street clothes or warm ups does the interested goalkeeper wear?
Description of body type?
What is your budget?
For goalkeeper jerseys: Does the goalkeeper prefer unpadded or padded shirts; long or short sleeve; and colors?
Is there a difference between Junior Sizes and Adult Sizes?
Yes, a junior or youth size 7 is smaller than an adult size 7
Does Keeperstop.com carry women goalkeeper gloves and goalkeeper equipment for girls?
Generally goalkeeper equipment is unisex sizing. Some manufacturers will produce goalkeeper gloves and goalkeeper jerseys for females. If the product is specifically for females you will see women or girls in the title. Goalkeepers come in all shapes and sizes. Goalkeeper companies are making goalkeeper gloves for goalkeepers with narrow hands and long fingers as well as goalkeeper jerseys and other goalkeeper equipment that are more form fitting. We know if adidas goalkeeping products run larger; how Reusch goalkeeper gloves compare with Sells Goalkeeper Products; and if Puma goalkeeper jerseys are more form fitting than another for example. We are here to help you find the perfect fit female or male.
Goalkeeper Glove Questions:
Some goalkeeper gloves have finger protection; do I need it?
Choosing finger protection is a personal decision. Some goalkeepers require finger protection or support due to reoccurring finger injuries or the keeper needs more support due to harder shots from older players.
What is finger protection in goalkeeper gloves?
Finger protection is very popular with concerned parents and youth goalkeepers. Finger protection has different names between the manufactures. Adidas has Fingersaves; Reusch refers to their finger protection as Ortho Tec; Uhlsport has finger support. Sometimes finger protection can be just plastic stays that run up the fingers in the backhand or a one piece systems. Finger protection can be removed to customize or replace in higher priced gloves. Goalkeeper finger protection is supports that allow the fingers to bend forward but not passed the backhand to help prevent hyperextension.
How long should my goalkeeper glove last?
There is no defined life span for a goalkeeper glove. A goalkeeper’s technique, number of shots, playing conditions, playing surface, and glove care all define the life span of the glove. Game gloves with softer tacky latex wear quicker.
Goalkeeper gloves are perishables. Dirt and bacteria eat away at the lining of the glove, make them stink, and dry out the palm latex. The softer palm latex found in higher end game gloves provide better grip. The soft tacky latex is not durable. Durability is achieved by adding synthetics to the latex to make the glove denser. A dense palm, and more additives increase the durability. It is very tough to find a glove with superior grip and great durability. There is a sacrifice between the two. A goalkeeper can find a glove that has both but that means the goalkeeper glove sacrifices a bit of both to achieve this balance.