Frequently Asked Questions:
General Contact Info:
44 Westfield Road, West Hartford CT 06119 (860) 904 7679
How do I cancel or modify my order?
Orders are being shipped throughout the business day. Orders can be canceled or changed as long as they have not been processed and shipped. If an order has been shipped it cannot be canceled or modified. If orders need to be modified or cancelled please email and call Ryan at Keeperstop. Ryan@keeperstop.com.
Does Keeperstop.com charge sales tax?
Keeperstop.com charges sales tax only for purchases made in Connecticut.
Does Keeperstop.com price match?
Keeperstop.com is priced very competitive with other online soccer retailers. Prices online can change rapidly and as a result we cannot price match. In order for Keeperstop.com to continue providing excellent customer service and in-depth product information we must adhere to prices set by the manufacturers.
My credit card is not from the US and I don’t live in the USA; can I still order?
Keeperstop.com is set up to process international orders online through the keeperstop.com PayPal shopping cart. US banks and merchant accounts have trouble verifying the authenticity of orders. As a result all international orders need to be confirmed for our security and yours. If you are interested in goalkeeper equipment please email us or call. We can provide you with a shipping quote and discuss payment options. You are responsible for taxes and duties to your country. To have your order shipped, your must be a verfied PayPal.com customer. Here is a link of how to verify your PayPal account CLICK HERE
What method does Keeperstop.com ship?
To provide the fastest and most competitive shipping pricing Keeperstop ships everything United States Postal Service Priority Mail. USPS Priority Mail is cheaper than UPS and Fedex as well as helps the taxpayer. Keeperstop uses the shipping address you have confirmed through your account sign up process. If you need your item shipping to a different address, please call us and specify the new address. We may call or email to verify an address or to help with goalkeeper glove sizing or equipment questions. We will never ask you to verify your credit card number details.
How long to ship my package?
Packages ship within 24 hours, typically. Based on USPS pick up and handling time, orders placed before 12pm Eastern Standard Time can be shipped same day. Always best to call to make sure the item can be shipped same day if you have a goalkeeper emergency.
Does Keeperstop.com cross-ship?
We do not cross-ship. If you have a defective item and need a replacement ASAP, you have two options:
Option 1: Return the item for a refund, if eligible. Then place a new order in the meantime.
Option 2: Contact us by phone and provide us with valid credit card number over the phone. A replacement will be shipped out in 1 business. You must return the original item to us within 30 days.
How long will it take to receive my package?
Keeperstop.com is located in Connecticut. Most packages are shipped from Keeperstop.com. From time to time some are drop shipped from other areas of the USA as well as internationally.
Drop Ship packages will take an extra 1 - 2 days to process since these are being shipped from the manufacturer. Keeperstop.com will send a tracking number to the email address in the order. Depending on the manufacturer drop ship packages can be shipped by USPS or UPS. UPS does not count weekends or holidays as shipping days.
Does Keeperstop.com ship internationally?
We ship all over the world but internationally does cost more. We ship Internationally by United States Postal Services, which is cheaper and easier than UPS. Packages can be sent by USPS Priority Mail or USPS Express service. Packages can arrive within 7-14 business days maybe more or less depending on the time of year and class of mail requested. If you are interested in receiving a shipping quote to your country email us. We will need your full name; name of the items needed and sizes; and the full shipping address. International orders cannot be processed through the Keeperstop.com online shopping cart. Keeperstop.com is set up to process international orders online through the keeperstop.com PayPal shopping cart. To have your package shipped, you must be a verifed PayPal.com customer. Here is a link on how to get verified by PayPal CLICK HERE
Does Keeperstop.com Ship to Military Bases Outside the US?
We ship all over the world to military bases. Keeperstop.com is set up to process APO and international orders online through the keeperstop.com PayPal shopping cart. Please select the appropriate destination and shipping method for international and APO destinations. We ship Internationally by United States Postal Services. According to USPS Insurance is only applied to packages sent by USPS Priority Mail or higher. Packages can arrive within 7-14 business days maybe more or less depending on the time of year. Shipping will cost the same as it does in the USA. We will need your full name; name of the items needed and sizes; and the full shipping address. Email us and we will assist you. Thank you for your service.
How do I get a tracking number for my order?
Tracking numbers are issued automatically from our 3rd party shipping service Endicia once your package is picked up. A tracking number is emailed to the email address on the order. If you did not receive it check your spam or bulk mail folder. You can always email firstname.lastname@example.org and we will track the shipment for you.
I think my package is lost or stolen?
If you have not received your shipment within a reasonable time frame contact us. We will track the package. If the package has been lost we will need to put a claim in with USPS. We will do our best to locate or ship out a new order if the package has been classified as lost. Packages can be lost and found or re-routed. This internal USPS correction can take a week. Tracking details would specify any delays. Please ask your neighbors and your family if they received the package but did not inform you. USPS packages are insured. Fraudulently claiming mail packages as lost or stolen is a federal crime.
Shipping and delivery during weather advisories?
In the event of adverse weather conditions, Keeperstop.com will make every effort to remain in operation since our customers are all over the country. Adverse weather can create hazardous conditions for delivery drivers and planes. UPS, FedEx, and USPS reserve the right to delay delivery based on hazardous weather conditions.
Keeperstop follows the same Holiday schedule as UPS and USPS. The following dates are non-working/non-shipping days:
New Year's Day - January 1, 2016*
Martin Luther King Day - January 18, 2016*
Washington's Birthday - February 15, 2016*
Memorial Day - May 30, 2016*
Independence Day - July 4, 2016*
Labor Day - September 5, 2016*
Columbus Day - October 10, 2016*
Veterans Day - November 11, 2016*
Thanksgiving Day - November 24, 2016*
Christmas Eve - December 24th, 2016*
Christmas - December 25, 2016*
New Year's Eve - December 31, 2016**
New Year's Day - January 1, 2017*
Questions about sizing goalkeeper gloves or need a suggestion?
Email or call keeperstop.com – email@example.com or 860 904 7679
Age, height and weight of the goalkeeper?
What is the length from tip of the middle finger to the end of the palm? I need exact a measurement from tip of middle finger to the end of the palm. Include the entire palm but stop the measurement once you reach the wrist.
Manufacturer and name of current glove?
Current size? Youth or Adult size?
Does your keeper use goalkeeper gloves with finger support currently?
Will the goalkeeper gloves be used for practice, games, or both?
Are you more concerned with grip or durability?
What is your budget?
Questions about goalkeeper jerseys, goalkeeper pants, or other soccer goalie equipment?
Email or call keeperstop.com – firstname.lastname@example.org or 860 904 7679
Male or female, age, height and weight of the goalkeeper?
Current size? Youth or Adult size?
What size street clothes or warm ups does the interested goalkeeper wear?
Description of body type?
What is your budget?
For goalkeeper jerseys: Does the goalkeeper prefer unpadded or padded shirts; long or short sleeve; and colors?
Is there a difference between Junior Sizes and Adult Sizes?
Yes, a junior or youth size 7 is smaller than an adult size 7
Does Keeperstop.com carry women goalkeeper gloves and goalkeeper equipment for girls?
Generally goalkeeper equipment is unisex sizing. Some manufacturers will produce goalkeeper gloves and goalkeeper jerseys for females. If the product is specifically for females you will see women or girls in the title. Goalkeepers come in all shapes and sizes. Goalkeeper companies are making goalkeeper gloves for goalkeepers with narrow hands and long fingers as well as goalkeeper jerseys and other goalkeeper equipment that are more form fitting. We know if adidas goalkeeping products run larger; how Reusch goalkeeper gloves compare with Sells Goalkeeper Products; and if Puma goalkeeper jerseys are more form fitting than another for example. We are here to help you find the perfect fit female or male.
Goalkeeper Glove Questions:
Some goalkeeper gloves have finger protection; do I need it?
Choosing finger protection is a personal decision. Some goalkeepers require finger protection or support due to reoccurring finger injuries or the keeper needs more support due to harder shots from older players.
What is finger protection in goalkeeper gloves?
Finger protection is very popular with concerned parents and youth goalkeepers. Finger protection has different names between the manufactures. Adidas has Fingersaves; Reusch refers to their finger protection as Ortho Tec; Uhlsport has finger support. Sometimes finger protection can be just plastic stays that run up the fingers in the backhand or a one piece systems. Finger protection can be removed to customize or replace in higher priced gloves. Goalkeeper finger protection is supports that allow the fingers to bend forward but not passed the backhand to help prevent hyperextension.
How long should my goalkeeper glove last?
There is no defined life span for a goalkeeper glove. A goalkeeper’s technique, number of shots, playing conditions, playing surface, and glove care all define the life span of the glove. Game gloves with softer tacky latex wear quicker.
Goalkeeper gloves are perishables. Dirt and bacteria eat away at the lining of the glove, make them stink, and dry out the palm latex. The softer palm latex found in higher end game gloves provide better grip. The soft tacky latex is not durable. Durability is achieved by adding synthetics to the latex to make the glove denser. A dense palm, and more additives increase the durability. It is very tough to find a glove with superior grip and great durability. There is a sacrifice between the two. A goalkeeper can find a glove that has both but that means the goalkeeper glove sacrifices a bit of both to achieve this balance.